![]() Their system couldn't send me a verification email through Hotmail. Quicken Loans, thank you for your dedication to excellence in customer service. It's great! Very professional and well-designed. If you have any questions or concerns, the app's support team is always available and can answer all your queries. This is so much easier than my previous loan provider! The fact that I can divide my monthly payments and pay less long-term, is a great feature. You can't see if you have set up an extra principle payment, unless you change your autopay settings. One problem I find is that the Payment Center page does not list any scheduled payments that are different from what's due. The majority of information you need, if not all, is only one screen away. It is very well-designed and simple to use. ![]() Everything I need about my home is available here. It's so much better than working with an accountant, who will charge for each meeting. You can make changes to your payment schedule, view paperwork and track all payments and dues. Rocket Mortgage makes it easy to view all aspects of my mortgage. ![]() This is due to all the amazing upgrades that have been made, which makes customers like me happier. I am also now committed to using the app to pay my mortgage instead of doing so over the phone. ![]() These changes have made it possible for me to pay my mortgage today in record time. I was either unable to understand the process (prior usage) or lost in it. The Rocket Mortgage App is simple to use and clear. It's a great companion app for your mortgage. It's easy to find everything you need, from paying your loan payment to adding payments to the principal. This app is finally intuitive and works as expected. It's simple, direct and straightforward with its interface. It's a vast improvement on the app I had when it first came out. Understanding if there were any minor inconveniences. Still not able to understand the 4 last digits SSN for regular monthly mortgage payments. Additionally, partial payments should not be held on hold and applied to the remaining balance immediately. The "everyother week" option is not an option as we get paid only on certain days. An improvement idea: It would be nice to have the option to select when a payment is due, rather than every other week. I have the option to pay principal alone. It is simple and easy to use, which I love.
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